How are Simmons Care Clinics different than convenient care clinics?
Simmons Care Clinics are primary care facilities, offering comprehensive family care encompassing a broad range of services including preventative services, acute and general health care and treatment of chronic conditions.
How can I transfer my medical history to the Simmons Care Clinic?
With your authorization, Simmons Care Clinic staff can assist you in requesting records from your current provider. You can also request a copy of your medical records in person from your current provider or request that the provider mail files to your designated Simmons Care Clinic (NOTE: Some providers may charge you for making hard copies of your medical records). Some paperwork may be required to complete this process.
How are Simmons Care Clinics staffed?
Each Simmons Care Clinic has a physician supported by a dedicated team of licensed health care professionals including Nurse Practitioners, nurses, X-ray/Lab technicians, physician’s assistants, and medical assistants.
Do I need to make an appointment?
Appointments ensure your visit to the Simmons Care Clinic is timely. Walk-ins are always welcome, but there will be a longer wait time compared to making an appointment.
What can expect when I visit a Simmons Care Clinic?
Upon your arrival, a medical assistant will check you making sure all the necessary paperwork is completed and tell you an estimated wait time. You will be escorted to a private examination room for your visit. Upon completion of your examination, you will receive a summary of any recommended treatment and, if needed, your diagnosis, a referral for a medical specialist for more advanced care, or a prescription.
What about Simmons team members’ dependents who are covered but may not have access to a Simmons Care Clinic?
Any Simmons team member covered dependent can use any one of the Simmons Care Clinics. However, for those covered dependents unable to access a Simmons Care Clinic for any reason (distance, family arrangements, work schedules, etc.), they are covered under applicable deductibles and copays which can vary based on the medical facility and type of care provided.
Will Simmons Care Clinics medical team treat children?
Absolutely! Simmons Care Clinics provide comprehensive family care. Specific services may vary by age.
What will I do if I need after-hours care?
Most Simmons Care Clinics are open from 7 a.m. to 8 p.m., Monday through Friday. If you are unable to wait until a weekday, you are welcome to visit an after-hours clinic of your choice, or be seen at your local hospital’s Emergency Room (ER) if it is an emergency. However, deductibles and coinsurance will apply. Please refer to your medical component document for information on ER coverage.
What if I need to see a medical specialist?
If you need require the services of a specialist, the Simmons Care Clinic team are happy to provide a referral but it is not required for insurance coverage of an in-network provider. In-network specialist services are subject to deductibles and coinsurance.
If I need a medical specialist due to pregnancy, is that a covered expense?
In-network medical specialist services are subject to deductibles and coinsurance. Simmons offers a Special Delivery program for expectant parents to significantly aid in the cost of pregnancy care and delivery under the care of an in-network provider of your choice.
If I am being currently treated for a serious health condition by a medical specialist, what do I have to do to continue that care?
You may continue to be seen by your current provider, however deductibles and coinsurances will apply. You may want to call or visit with your provider to ensure they are in your insurance network. You can also stop by the Simmons Care Clinic to see what services may be available to treat your condition.
What about my privacy? Are my medical records confidential?
Your privacy is very important to us. Your medical records are confidential and never shared with Simmons. Your care at a Simmons Care Clinic is delivered in private examination rooms. Simmons Care Clinics maintain strict standards of confidentiality and we adhere to HIPAA and other relevant privacy regulations.
Have more questions?
Please contact your HR manager and they will be happy to connect you to the right resources.